At Buzz Kicks, we want you to be satisfied with your purchase. We provide a 7-Day Easy Exchange policy on our products, subject to the conditions described below.
Please carefully review the following policy before requesting an exchange.
1. 7-Day Easy Exchange
Buzz Kicks offers customers a 7-day exchange period from the date the order is delivered.
If you receive your order and wish to exchange the product, you must contact us within 7 days of receiving your order.
Exchange requests submitted after the 7-day period may not be accepted.
2. Product Condition
To be eligible for an exchange, the product must:
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Be unused
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Be in its original condition
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Be in the original packaging
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Include all original accessories, tags, labels, and packaging where applicable
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Not show signs of wear, damage, washing, alteration, or use
Shoes must be tried on carefully and must not show signs of outdoor use.
Products that have been worn, damaged, altered, washed, or returned without their original packaging may not qualify for an exchange.
3. Faulty or Defective Products
If you receive a product with a manufacturing fault or defect, please contact Buzz Kicks as soon as possible.
We provide an immediate exchange for products that are confirmed to have a fault or defect, subject to product availability and verification.
Customers may be required to provide photographs or videos showing the issue so that our team can assess the product.
4. Wrong Product Received
If you receive an incorrect product, such as the wrong size, model, or item, please contact our customer support team as soon as possible.
Our team will review the order and assist you with the appropriate exchange.
5. Size Exchange
If you ordered the wrong size and the product meets our exchange conditions, you may request an exchange within 7 days of delivery.
The replacement size is subject to availability.
If the requested size is unavailable, our customer support team will provide available options.
6. How to Request an Exchange
To request an exchange:
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Contact Buzz Kicks within 7 days of receiving your order.
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Provide your order number.
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Explain the reason for the exchange.
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Provide photographs or other information if requested.
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Wait for our customer support team to confirm the exchange request.
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Follow the return instructions provided by our team.
Please do not send a product back before contacting us and receiving exchange instructions.
7. Exchange Shipping
Shipping or delivery charges associated with an exchange may depend on the reason for the exchange and the circumstances of the order.
If the product is confirmed to have a fault or if Buzz Kicks sends an incorrect product, we will assist with the exchange accordingly.
For customer-requested exchanges such as a size change, additional delivery or exchange charges may apply where applicable.
8. Non-Eligible Products
An exchange may be refused if the product:
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Has been worn or used
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Has visible dirt, stains, or damage
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Has been washed or altered
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Is missing original packaging
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Is missing tags or accessories where applicable
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Has been damaged after delivery due to customer use
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Is returned after the 7-day exchange period
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Does not match the product originally delivered
9. Refunds
Buzz Kicks primarily operates a 7-day exchange policy.
An exchange is generally offered instead of a cash refund. If a refund is approved in an exceptional circumstance, the refund method and processing time will depend on the original payment method and applicable circumstances.
10. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible.
Once an order has been processed, dispatched, or handed over to the delivery provider, cancellation may no longer be possible.
11. Delivery Damage
If your package appears damaged when delivered, please contact Buzz Kicks promptly and provide photographs of the package and product.
Our team will review the situation and assist you with the appropriate resolution.
12. Exchange Processing
Once the returned product is received and inspected, our team will determine whether it meets the exchange requirements.
Approved exchanges will be processed subject to availability.
Processing and delivery time for the replacement product may vary depending on the product and delivery location.
13. Contact Us
For exchange and return assistance, contact us:
Buzz Kicks
United Arab Emirates
Email: buzzkicks1@gmail.com
Phone / WhatsApp: +971 55 143 9293
Our customer support team is available 24/7, 7 days a week to assist with exchanges, orders, tracking, and general queries.
