At Buzz Kicks, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains our delivery services, shipping charges, delivery timelines, and UAE delivery coverage.
1. Delivery Coverage
Buzz Kicks currently provides delivery services within the United Arab Emirates (UAE) only.
We do not currently offer international shipping outside the UAE.
2. Delivery Time
Our standard delivery time is approximately 2 working days.
Delivery times may vary depending on the delivery location, order processing, weekends, public holidays, weather conditions, courier delays, or other circumstances outside our control.
Orders are normally processed as quickly as possible after they are successfully placed.
3. Shipping Charges
A standard shipping charge of AED 20 applies to eligible orders.
This is a flat-rate delivery charge for orders where free shipping does not apply.
4. Free Shipping
Buzz Kicks offers free shipping on all orders above AED 400.
If your order total qualifies for free shipping, no standard shipping charge will be added at checkout.
5. Order Processing
Orders are processed after they are successfully placed and the required order information has been received.
We may contact you by phone or WhatsApp if additional information is required to confirm or deliver your order.
Incorrect or incomplete delivery information may result in delivery delays.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
Please carefully check:
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Full name
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Mobile number
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Building or villa information
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Street or area
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Emirate
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Any other information required by the delivery provider
Buzz Kicks cannot be held responsible for delays caused by incorrect or incomplete information provided by the customer.
7. Delivery Attempts
Our delivery partner may contact you before or during delivery.
Please ensure that you or an authorized person is available to receive the order.
If a delivery attempt is unsuccessful because nobody is available, the courier may arrange another delivery attempt or contact you to coordinate delivery.
Additional delays may occur if the customer is unavailable or cannot be reached.
8. Delayed Deliveries
While our standard delivery time is approximately 2 working days, unexpected circumstances may occasionally cause delays.
Possible causes include:
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Public holidays
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Severe weather
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Courier operational issues
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Incorrect delivery information
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Customer unavailability
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High order volumes
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Unexpected logistical circumstances
If your order is delayed, please contact our customer support team and we will assist you with tracking and delivery information.
9. Order Tracking
Where tracking information is available, customers may receive tracking details for their order.
If you have not received tracking information or need assistance locating your order, please contact Buzz Kicks through phone or WhatsApp.
10. Damaged Packages
If your package appears damaged upon delivery, please inspect the product as soon as possible.
If the product itself appears damaged or defective, contact Buzz Kicks promptly with your order details and photographs where possible.
Our team will review the issue and assist you according to our Exchange Policy.
11. Incorrect or Missing Items
If your order contains an incorrect or missing product, please contact us as soon as possible.
Provide your order number and relevant details so that our team can investigate and provide an appropriate solution.
12. Customer Responsibility
Customers are responsible for ensuring that their delivery details are correct and that someone is available to receive the order.
Any delay caused by incorrect information, an unreachable phone number, or customer unavailability may extend the expected delivery time.
13. Contact Us
For shipping, delivery, or tracking questions, contact:
Buzz Kicks
United Arab Emirates
Email: buzzkicks1@gmail.com
Phone / WhatsApp: +971 55 143 9293
Our customer support team is available 24/7, 7 days a week.
